Website and Mailing List
Jacqueline Gleeson Hypnotherapy understands that your privacy is important and that you care about how your personal data is used and shared online. We respect the privacy of everyone who visits our website and uses our online services.
We are committed to respecting, securing, and protecting your privacy and private data. We are also committed to being transparent about what we collect from you and how we use it.
This privacy notice, which covers your use of our website and online services, provides you with information about what personal data we collect, how we use your data, how we ensure your privacy is maintained, and your legal rights relating to your personal data. If you’re a client or a customer then we have a separate privacy notice detailing how we use your data.
1. Who We Are
1.1. We are Jacqueline Gleeson Hypnotherapy. Our registered office address is 66b Smith Street, Warwick, England, CV34 4HU.
1.2. You can contact us by:
- Telephone – 07818 061529
- Email – firstname.lastname@example.org
- Post – Jacqueline Gleeson Hypnotherapy, 66b Smith Street, Warwick, England, CV34 4HU.
2. Your Rights
2.1. Under the General Data Protection Regulation (GDPR) and The Data Protection Act 2018 (DPA) you have a number of rights with regard to your personal data; which this policy and our use of your data has been designed to uphold:
- Right to be informed – you have the right to be informed about our collection and use of your personal data.
- Right of access – you have the right to request a copy of the information that we hold about you. You can do this by contacting us using the above details.
- Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
- Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.
- Right to restriction of processing – where certain conditions apply, you have a right to restrict our processing.
- Right of portability – you have the right to have the data we hold about you transferred to another organisation.
- Right to object – you have the right to object to certain types of processing (such as direct marketing).
2.2. If you have cause for complaint about our use of your data, or you would like to exercise any of your rights, then please contact us using the details provided in Section 1 and we will do our best to solve the problem for you.
2.3. If we are unable to help, or you aren’t satisfied with our response, you also have the right to lodge a complaint with the UK’s supervisory authority – The Information Commissioner’s Office (ICO). The ICO can be contacted:
- By post – The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, SK9 5AF
- By telephone – 0303 123 1113
- Via its website – www.ico.org.uk
3. What Data Do We Collect from You?
3.1. We collect some data automatically from you when you user our website. That information is:
- Your IP address, login information, browser type and version, time zone setting, browser plug-in types, geolocation information about where you might be, operating system and version.
- Your URL clickstreams (the path you take through our site), products/services viewed, page response times, download errors, how long you stay on our pages, what you do on those pages, how often, and other actions.
3.2. We also provide the opportunity for you to join a marketing list. Where we do we will collect the minimum amount of data necessary to deliver a personalised list. This will include Name & Email Address and Telephone Number.
3.3. If you use the contact forms on our website we will collect your Name, Email Address, Company Name, Telephone Numbers and message.
4. How We Use Your Data
4.1. All personal data is processed and stored securely. We do not keep your personal data for any longer than it is necessary in light of the reason(s) for which it was first collected.
- If you are on our mailing list we will process your personal information until you withdraw consent by unsubscribing.
- If you fill in a contact form on our website we will use that to make contact with you and will delete all details no later than 15 years after our last contact with you.
- For personal data automatically logged on our website:
o We will archive and stop actively using any personally identifiable information about you within 12 months from the last time you used our website.
o We will delete your personal data no later than 6 years from the last time you used our website.
- We may keep your data longer if we are involved in a legal claim or dispute. Where this is the case we will delete it as soon as such claim or dispute is resolved.
4.2. Data protection law means that we can only use your data for certain reasons and where we have a legal basis to do so. Here are the reasons for which we process your data:
- Keeping Our Website Running: providing and managing your access to our website and services, personalising and tailoring your experience on our website and services. Our legal basis for this is legitimate interest (see below).
- Improving Our Website: Testing features, interacting with feedback platforms and questionnaires, managing landing pages, heat mapping our site, traffic optimization and data analysis and research, including profiling and the use of machine learning and other techniques over your data and in some cases using third parties to do this. Our legal basis for this is legitimate interest (see below).
- Marketing Purposes: We may send you emails and messages about new features, products & services and content. You will always be able to unsubscribe from these. Our legal basis for doing that is consent (see below).
- Answering Your Queries & Customer Support: We will use your email and contact details to answer your contact requests and queries. Our legal basis for doing so is legitimate interest.
5. Legal Basis
5.1. We have identified a legal basis for each of our purposes in paragraph 4. This is what they mean:
- Processing your data is necessary for our legitimate interests or the legitimate interests of a third party, provided those interests are not outweighed by your rights and interests. These legitimate interests are:
o gaining insights from your behaviour on our website
o delivering, developing and improving our service
o enabling us to enhance, customise or modify our services and comms
o determining whether marketing campaigns are effective
o enhancing data security
o responding to customer enquiries, contact requests and promoting our services.
- In each case, these legitimate interests are only valid if they are not outweighed by your rights and interests
- You have given clear consent for you to process your personal data for a specific purpose.
- You can always withdraw your consent. You can do this by clicking on unsubscribe in any email we send, or by getting in touch via the contact details in paragraph 1. If you withdraw your consent and we have no other legal basis for processing your data we will stop. If we do have another legal basis we will continue to do so, subject to your legal rights.
6. Storing and Sharing Your Data
6.1. Data security is very important to us and we take appropriate security measures to safeguard and secure your data which is collected via our website and services.
6.2. We endeavour to keep all of your personal information in the European Economic Area (EEA). The EEA includes all EU Member States plus Norway, Iceland and Liechtenstein.
6.3. In limited, and necessary, circumstances your information may be transferred outside of the EEA; this will only happen where it can’t be avoided. Where this does happen, we will put special protections in place. We will only move data to countries or organisations:
- Where the EU Commission has deemed their data protection measures to be adequate;
- Or under a contract which enforces the EU Commission approved “standard data protection clauses” which can be viewed at http://ec.europa.eu/justice/data-protection/international-transfers/transfer/index_en.htm.
6.4. We will never sell or otherwise transfer or disclose your personal data to any third party except:
- We may sometimes contract with trusted service providers to provide goods and services on our behalf. These may include payment processing, delivery of goods, search engine facilities, advertising, marketing and IT systems. This will sometimes necessitate the transfer of your personal data to those trusted service providers.
- Where we transfer your data to our trusted service providers we will have confirmed that they will apply data protection and security measures to the same standard we would. We will always impose contractual terms on all of our providers to ensure your data remains secure.
- In certain limited circumstances we may be legally required to share your personal data – for example where we are involved in legal proceedings, or where we are complying with a court order, regulatory requirement, or government department with appropriate legal authority to compel us to do so.
7.2. All cookies used by and on our website are used in accordance with the current cookie law.
7.3. Before cookies are placed on your computer or device you will be shown a pop-up requesting your consent to set such cookies as detailed below. By giving us your consent, you are allowing us to provide the best possible experience of our website. You may refuse consent to cookies; however, certain parts of our website may then not function correctly. You can alter your browser settings to refuse all cookies.
7.4. There are four types of cookies:
- Strictly Necessary Cookies – These are essential to make a website work and provide features you’ve asked for. Generally, these are used to provide shopping baskets and similar. Without these cookies the website may not work as intended.
- Performance Cookies – These collect anonymous information about users for the purposes of tracking the performance of a website. Common uses include well-known analytics tools such as Google Analytics.
- Targeting/Advertising Cookies – These are similar to performance cookies. However, they are used to track users’ behaviour and that information is then used on a “per user” basis to advertise products/services on the basis of the behavioural information collected.
- Functionality Cookies – These are used to remember automatically the choices that users have made in order to improve their experience on the website; for example, selecting desired layout or language.
7.5. The cookies we use on our website are:
The “__cfduid” cookie is set by the CloudFlare service to identify trusted web traffic. It does not correspond to any user id in the web application, nor does the cookie store any personally identifiable information.
You Tube Cookies
We embed videos from our official YouTube channel using YouTube’s privacy-enhanced mode. This mode may set cookies on your computer once you click on the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode.
PREF – * Expires after eight months
VSC – * expires at the end of your session
VISITOR_INFO1_LIVE – *expires after eight months
remote_sid – * expires at the end of your session
8. Changes to Our Privacy Notice
8.1. We may change this privacy notice from time to time (for example, if the law changes). Any changes will be immediately posted on our site. We recommend you check the privacy notice regularly to remain up to date.
8.2. This privacy notice was last updated in May 2018.